You can check your sign in URL in the registration completion email.
If you lost it, please contact us from the feedback form with the following information.

Required Information

• Name of your company or school (who arranged your account?)
• Your full name
• Your User ID or student/employee code

You can reset your password using the secure procedure below.

1. Open your login page and click 'Forgot your password?'
2. Input the email address you registered with us, and click 'Send me password reset instructions'.
3. A one-time password reset link will be sent to your registered email address. Open that link to reset your password.

Please check that you are inputting the email address you registered with your account.
And please also check the spam folder.

You might be trying to log in to the wrong login page.
Different companies and schools use different login pages.
Please check your login page URL by checking the 'Registration Complete' email we sent you when you registered your account.

Please retry accessing the link as follows;

1. Open the password reset email.
2. Copy the URL from https to the very last character.
3. Paste it on the URL field and hit Enter.

Please contact us from the feedback form with the following information.

Required Information

• Name of your company or school (who arranged your account?)
• Your full name
• Your User ID or student/employee code